When a fully functioning, fully integrated Interactive Voice Response payment system is the solution for you, LINK2GOV has the platform.

LINK2GOV currently operates 888-PAY-1040, our exclusive federal tax payment IVR for the Internal Revenue Service. In addition to the IRS, LINK2GOV has contracts with additional government entities for IVR systems; some of these involve multiple IVR operations for individual departments under a single contract for services.

LINK2GOV's IVR Payment Processing applications help alleviate the "Digital Divide" among those with Internet access and those without Internet access. Additionally, our IVR application relieves problems with understaffing and eliminates busy signals and time spent on-hold. Our systems allow the citizen to make payments over a touch-tone telephone 24 hours a day, 7 days a week. LINK2GOV's ability to offer large-scale interactive call processing services provides for more efficient and cost-effective methods of servicing today's busy citizens all the while enabling them to choose payment methods such as credit card or debit card.

LINK2GOV's IVR application will accommodate incoming call volume for peak and non-peak times and can be increased to accommodate higher call volume as necessary. LINK2GOV provides several language options and a wide selection of voice talent to choose from for the development and recording of the script.

As with the Point-of-Sale and Internet applications, authorized personnel can obtain reports for the IVR application on our exclusive real-time Internet-based reports. These reports provide detailed information regarding the transactions that occur through the IVR system. This provides a single location to obtain reports from all payment processing services.

How the IVR Application Works

The process for the citizen using the telephone for paying a tax, utility bill or fee is simple.

STEP 1 - The user dials the toll free number provided by LINK2GOV.

STEP 2 - The user responds to voice prompts, keying in all data requested into the touch-tone telephone.

STEP 3 - Voice confirmation is given back to the user to ensure all information and data keyed is correct.

STEP 4 - Verification requirements are performed at this time. This verification can be performed through several different methods and as with the Internet application, we will work with department/agency personnel to implement the most logical and cost effective verification method.

STEP 5 - If all verification checks are affirmative, the transaction will be completed. This transaction information will then be made available on an immediate basis to government personnel.

STEP 6 - The system issues a confirmation number to the citizen to verify the transaction is complete.